This Privacy Policy explains how TANSHAU TECHNOLOGY (HK) CO., LIMITED (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the EmaraChat mobile application, website, and related services (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will request your consent before collecting or processing certain personal information.
The data controller responsible for your personal information is:
If you have questions about this Privacy Policy or our processing of personal information, please contact us using the email address above.
The information we collect depends on how you use the Service, the features you use, and the permissions you grant.
We may collect the following information when you provide it to us:
When you use the Service, we may automatically collect certain technical and usage information, including:
We do not intentionally collect precise geolocation information unless we clearly inform you and obtain any consent required by applicable law.
We may receive information from third parties, including authentication providers, app stores, payment processors, analytics providers, advertising partners, and other service providers. The information we receive depends on the permissions you grant and the privacy settings you select with those third parties.
We may use personal information for the following purposes:
The Service may use artificial intelligence and machine-learning technologies to process your prompts, messages, uploaded content, and conversation history in order to generate responses and provide the features you request.
Your chat content may be transmitted to and processed on our servers and, where applicable, by infrastructure or technology providers acting on our behalf.
Unless you separately authorize it, we will not use your chat content to train or improve our AI systems. If the app provides a setting that permits the use of chat content for service improvement, you may change that setting at any time. Disabling this setting will not affect the lawfulness of processing that occurred before you disabled it.
Where chat content is used for service improvement, we will take reasonable steps to remove or reduce direct identifiers where appropriate. However, you should avoid including personal or confidential information in your conversations.
AI-generated responses may be inaccurate, incomplete, offensive, or inappropriate. The Service is not a substitute for professional medical, legal, financial, or other professional advice. You are responsible for reviewing AI-generated content before relying on it.
If you are located in a jurisdiction that requires a legal basis for processing personal information, we may rely on one or more of the following bases:
We and our service providers may use cookies, software development kits, local storage, device identifiers, pixels, and similar technologies to operate and secure the Service, remember preferences, understand usage, and improve performance.
You may be able to control cookies and similar technologies through your browser, device settings, or in-app privacy settings. Disabling essential technologies may prevent certain features from functioning.
We do not sell your personal information for money. We may disclose information in the following circumstances:
We may share information with companies and individuals that provide services on our behalf, such as hosting, cloud storage, authentication, customer support, analytics, crash reporting, security, payment processing, communications, and AI infrastructure.
These providers may access personal information only as necessary to perform services for us and must process it in accordance with our instructions and applicable law.
Personal information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction.
We may disclose information when reasonably necessary to comply with applicable law, a court order, or a lawful governmental request, or to protect the rights, property, safety, and security of our users, the public, or our Service.
We may disclose information when you request or authorize us to do so.
Your information may be processed and stored in countries other than the country in which you live, including countries where data protection laws may differ from those in your jurisdiction.
Where required by applicable law, we will use appropriate safeguards for international transfers, such as an adequacy decision, standard contractual clauses, contractual protections, or another legally recognized transfer mechanism.
If you are located in the United Arab Emirates, the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with cross-border transfer requirements, you may contact us for more information about the safeguards we use.
We retain personal information only for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we will delete it, anonymize it, or securely isolate it where deletion is not immediately possible.
Unless otherwise stated in the Service, chat history may remain in your account until you delete it or request account deletion. Backup copies may remain for a limited period before being securely deleted or overwritten.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, and destruction.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
Depending on your location and applicable law, you may have the right to:
To exercise your rights, please contact us at contact@emarachat.ai. We may need to verify your identity before completing your request. We will respond within the period required by applicable law.
You may delete certain content through the app, if this feature is available. You may request deletion of your account and associated personal information by contacting us at the email address above or by using the account deletion function in the app.
Some information may be retained where required by law, necessary to prevent fraud or abuse, or needed to establish, exercise, or defend legal claims.
The Service is intended only for users who are at least 18 years old, or the minimum age required in the user's jurisdiction, whichever is higher.
We do not knowingly collect personal information from children below the applicable minimum age. If you believe that a child has provided personal information to us, please contact us. If we become aware that we have collected such information without appropriate consent, we will take reasonable steps to delete it as required by law.
The Service may contain links to websites, applications, or services operated by third parties. We do not share any identity information with the third party service providers.
Some browsers and devices provide a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to these signals, the Service may not respond to them unless required by applicable law.
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to complain to your local supervisory authority. You may also request information about the legal basis and safeguards used for processing your information.
Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights to know, access, correct, delete, opt out of targeted advertising, and appeal a privacy decision. Where applicable, we will provide any additional notices and opt-out mechanisms required by those laws.
If you are located in the United Arab Emirates, we will process your personal information in accordance with applicable UAE data protection laws and regulations. You may contact us to exercise any rights available to you under those laws.
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. If a change is material, we will provide additional notice through the Service, by email, or by another legally permitted method.
Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated Policy, subject to any consent requirements under applicable law.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:
TANSHAU TECHNOLOGY (HK) CO., LIMITED
ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG,KL,Hong Kong
Email:
contact@emarachat.ai